What is Chatbot IVR Menu?
A chatbot IVR menu brings the familiar "press 1 for sales, press 2 for support" phone experience into WhatsApp chat. When a customer messages, the bot replies with a numbered list of options; the customer types a number or taps a button and is routed to the right answer or department. Menus can nest — option 2 can open a sub-menu — creating a full self-service tree.
This structure suits Indian customers who may be uncomfortable typing detailed questions in English: choosing "1" is effortless in any language. A hospital, for example, can offer 1 for appointment booking, 2 for lab reports, 3 for pharmacy and 4 to talk to reception, resolving most queries without staff. Unlike phone IVR, there is no per-minute telecom cost and no waiting music.